NHTSA Complaint #10920470 — 2013 FORD MUSTANG

LAST SEPTEMBER 15TH 2016THURSDAY NIGHT I WAS DRIVING MY VEHICLE ON ROAD PR2 IN QUEBRADILLAS PUERTO RICO. AROUND 50MPH. SUDDENLY THE CAR COLLAPSE IN THE LEFT FRONT END. I TRY TO PULL THE VEHICLE TO THE RIGHT WITHOUT ANY RESPONSE, I TRY TO APPLY THE BRAKES AND THE PEDAL WENT ALL THE WAY DOWN AND NO BRAKE RESPONSE. I HAD NO CONTROL OF THE VEHICLE, FINALLY THE VEHICLE STOP WHEN TOUCH THE CENTER CONCRETE WALL IN THE CENTER OF THE ROAD. THE VEHICLE HAS SERIOUS DAMAGE ON THE LEFT FRONT CORNER. AT LEAST I WALKED OUT WITH NO INJURIES. THE NEXT MORNING I CALLED FORD CUSTOMER SERVICE NUMBER AND I WAS TOLD TO TAKE THE CAR TO THE NEAREST FORD DEALER. THE CAR IS IN CABRERA HNOS IN ARECIBO, PR. THE CAR ONLY HAS 13008 MILES BUT THE 3/36 EXPIRED IN MAY 2016. THEY INSPECTED THE VEHICLE AND CONFIRM THE LEFT BALL-JOINT IS BROKEN AND CAUSE ALL THE DAMAGE. THE MANAGER ALSO SAY AN FORD SPECIALIST SHOULD EVALUATE THE VEHICLE BEFORE DO ANY REPAIRS. I WANT TO REPORT THIS DUE IS NOT NORMAL A PART LIKE THIS BREAKS IN ANY VEHICLE. THE MANAGER IN THE DEALER [XXX] KNOWS ABOUT THE CAR AND TOLD ME TO CALL FORD CUSTOMER SERVICE TO REPORT THIS EVENT. I WAS TOLD THE PART IS OUT OF WARRANTY AND ALSO TO REPORT THE INCIDENT TO MY INSURANCE COMPANY. I HOPE HEAR FROM FORD. I ALSO OWNER OF OTHER 2 FORD VEHICLES OLDER THAN THIS ONE AND I NEVER HAD ANY PROBLEMS WITH THEM. I PURCHASED A TOTAL OF 6 FORD VEHICLES IN THE LAST 25 YEARS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR