NHTSA Complaint #10920358 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	10920358
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	October 21, 2016
Date Filed	October 31, 2016
Mileage	133,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

WHILE I WAS DRIVING (ON HWY 301S, IN WALDORF, MD) I GOT AN ERROR MESSAGE THAT SAID "POWER STEERING ASSIST FAULT." I IMMEDIATELY LOST MY POWER STEERING AND I HAD TO MAKE A DETOUR TO TURN ON STREETS THAT WERE NOT CROWDED (THIS WAS ON A 10/21/16 DURING THE EVENING RUSH HOUR). FORTUNATELY, I WAS NOT FAR FROM MY HOUSE. I CALLED FORD (IN MICHIGAN) THE NEXT BUSINESS DAY ON 10/24/16 AND THE SAID MY VEHICLE WAS NOT COVERED UNDER A RECALL, THAT INCLUDED "2011 FORD FUSION," JUST NOT MY VEHICLE. I TOOK IT TO MY REGULAR MECHANICAL AND THEY SAID IT SHOULD FALL UNDER THE RECALL, BUT MY LOCAL FORD DEALER (WHERE MY CAR WAS PURCHASED IN WALDORF) ALSO SAID IT WASN'T INCLUDED AND THEY COULDN'T DO ANYTHING. *TR

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