NHTSA Complaint #10918743 — 2003 MITSUBISHI ECLIPSE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10918743
Vehicle	2003 MITSUBISHI ECLIPSE
Component	ENGINE
Date of Incident	May 24, 2016
Date Filed	October 25, 2016
Mileage	140,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

SEARS AUTO CENTER IN MANASSAS, VA PERFORME AN OIL CHANGE ON MY VEHICLE ON 5/16/2016. THE ENGINE FAILED ON 5/24/2016 DUE TO THE OIL PLUG FALLING OUT OF THE ENGINE AND ALL OF THE OIL DRAINING OUT. SEARS HAS ACCEPTED RESPONSIBILITY FOR THIS. HOWEVER, I HAVE ALSO UNCOVERED A LONG HISTORY OF CONSUMER COMPLAINTS REGARDING SEARS AUTO CENTERS DEFRAUDING CONSUMERS OUT OF THOUSANDS OF DOLLARS FOR UNNECESSARY REPAIRS, CHARGES FOR REPAIRS NOT DONE, AND FAULTY SERVICE OVERALL. SEARS WS SUED BY NJ ON 46 COUNTS OF AUTO CONSUMER FRAUD, AND I HAVE UNCOVERED HUNDREDS OF COMPLAINTS REGISTERED WITH THE ATTORNEY GENERALS' OFFICES IN MANY STATES.

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