NHTSA Complaint #10918719 — 2006 HONDA PILOT

AFTER BUYING OUR 2006 HONDA PILOT USED, WITHIN 8 MONTHS THE DRIVER'S SIDE FRONT SEAT BACK COVER POPPED OFF WHILE SITTING IN THE GARAGE. WE NOTED THAT THE AREA OF THE COVER THAT HOLDS THE SMALL CLIPS HAD BEEN PREVIOUSLY FIXED WITH WIRE. WE CONTACTED THE LOCAL HONDA DEALERSHIP AND ORDERED A NEW COVER (PART NUMBER 81127-S9V-A21ZC) AND CLIPS (PART NUMBER 91566-SP0-003). WE HAD THEM INSTALLED BY THE DEALER, BUT SIX DAYS LATER THE COVER POPPED OFF FOR A SECOND TIME, AGAIN WHILE PARKED IN THE GARAGE. WE AGAIN CONTACTED THE DEALER AND WERE TOLD TO BRING THE VEHICLE IN. THIS TIME, THE SERVICE MANAGER HIMSELF TOOK CARE OF US. HE USED A HEAT GUN TO ATTEMPT TO MELT THE COVER BACK INTO THE PROPER SHAPE, REPLACED THE CLIPS AND ASSURED US THAT THIS WOULD BE A PERMANENT FIX. BECAUSE WE WERE NOT CONFIDENT WITH THE FIX, WE CONTACTED HONDA AMERICA AND TOOK OUT A CASE NUMBER (05085702). HONDA AMERICA'S ONLY COMMENT WAS THAT WE NEEDED TO WORK THROUGH THE DEALERSHIP. A MONTH LATER, THE SEAT BACK COVER CAME OFF AGAIN WHILE IN THE GARAGE. WE AGAIN CONTACTED HONDA AMERICA TO INFORM THEM AND TO FOLLOW-UP ON OUR CASE. THEY AGAIN TOLD US THAT WE NEEDED TO WORK THROUGH THE DEALERSHIP. WHEN WE SPECIFICALLY ASKED ABOUT OUR CASE WE WERE TOLD THAT IT WOULD BE REVIEWED BUT THAT WE WOULD NOT BE CONTACTED CONCERNING THE RESULTS OF THEIR REVIEW. WE THEN CONTACTED THE DEALERSHIP AND WERE TOLD THAT THE SERVICE MANAGER WOULD CONTACT US. WE ARE STILL AWAITING HIS CALLBACK. NOTE THAT EACH TIME THE COVER FAILED WHILE THE VEHICLE WAS IN THE GARAGE, IT WAS DURING MODERATE TEMPERATURES ( LOW 60S TO HIGH 70S) SO I DO NOT FEEL THAT TEMPERATURE WAS A FACTOR.