NHTSA Complaint #10918600 — 2002 JEEP LIBERTY

WHILE DRIVING DOWN THE ROAD MY PASSENGER SIDE AIRBAG DEPLOYED, FOLLOWED ABOUT 10 SECONDS LATER BY MY DRIVERS SIDE AIRBAG. I WAS TRAVELING ABOUT 35 MPH ON A CITY STREET AT A STEADY SPEED AND HIT NO BUMPS. I WAS ABLE TO PULL MY VEHICLE OVER TO THE SIDE OF THE ROAD. I CONTACTED JEEP TO GET THEM TO REPAIR MY VEHICLE AND THEY STARTED A CASE (#30180485) ON SEPT 24, 2016. I DID NOT HEAR FROM JEEP AGAIN UNTIL 10/24/2016 WHEN WE RECEIVED A LETTER INFORMING US THAT THIS WAS NOT THEIR RESPONSIBILITY. SINCE THE RECALL R06 STATES THAT THE AIRBAG COULD DEPLOY IF NOT FIXED, AND I TOOK IT TO A CHRYSLER SERVICE CENTER TO HAVE THIS RECALL DONE AND WAS TOLD THEY DID NOT HAVE A FIX FOR THIS RECALL BUT WOULD CONTACT ME WHEN ONE BECAME AVAILABLE. I WAS NEVER CONTACTED AGAIN BY JEEP LETTING ME KNOW THE REPAIR WAS AVAILABLE. I DO NOT UNDERSTAND WHY THEY REFUSE TO FIX THE VEHICLE. I AM NOT LOOKING FOR THIS AS A WARRANTY REPAIR, BUT IT SHOULD BE THEIR RESPONSIBILITY BASED ON THE FAILURE TO FIX THE RECALL WHEN I TOOK IT TO THEM. ALSO, SINCE THE AIRBAGS DEPLOYED IT DID DAMAGE TO THE DASH AND STEERING WHEEL OF THE JEEP WHICH WILL NEED REPAIRS ALSO. I DON'T UNDERSTAND WHY I SHOULD BE RESPONSIBLE FOR THIS EXPENSE, AND WHY JEEP IS FAILING TO HANDLE THIS. *TR