NHTSA Complaint #10918116 — 2012 KIA SORENTO

I PURCHASED A NEW 2012 KIA SORENTO AND WAS VERY EXCITED ABOUT THE 10 YR / 100,000 MILES WARRANTY ( A BIG PART IN THE DECISION ) TO PURCHASE THIS VEHICLE. IN SEPTEMBER 2016 THE CAR WAS UNABLE TO START , THE MECHANIC STATED THE STARTER WAS THE PROBLEM. I CALLED KIA AND WAS TOLD I SHOULD HAVE TAKEN THE CAR TO A KIA DEALER FOR EVALUATION, AND FURTHER MORE THE STARTER WAS NOT COVERED, EVEN. THOUGH THERE IS A LIST OF ITEMS NOT COVERED AND THE STARTER IS NOT ONE OF THEM.