NHTSA Complaint #10917925 — 2007 TOYOTA COROLLA MATRIX

TAKATA RECALL: TOYOTA IS ESSENTIALLY HARASSING ME ABOUT GETTING THIS REPAIR DONE, BUT THE REPAIR CANNOT BE DONE BECAUSE THEY CANNOT GET THE PARTS IN. I HAVE TENTATIVELY SCHEDULED A REPAIR AFTER MY THIRD CALL TO THE RECALL LINE, BUT NO ONE CAN GUARANTEE THE PARTS WILL BE IN BY THEN, EITHER. IT TOOK THEM 8 MONTHS TO TELL ME THE PARTS WERE "IN" AND I COULD SCHEDULE MY REPAIR, NOW THEY TELL ME THE PARTS ARE NOT IN AND IT'S NOT SAFE TO EVEN DRIVE MY CAR IF I HAVEN'T HAD THE REPAIR. HOW AM I SUPPOSED TO GET TO WORK? GROCERY STORE? ARE THEY GOING TO GIVE ME A CAR TO DRIVE UNTIL THEY CAN FIND THE PARTS THAT ARE NEEDED FOR THIS RECALL? I FEEL LIKE THEY ARE SENDING OUT THESE NOTICES TO SATISFY THEIR REQUIREMENTS, BUT THEY AREN'T ACTUALLY MEETING THE REQUIREMENTS OF GETTING THESE REPAIRS DONE. AND WHEN I DID CALL THEM, THEY HAD THE NERVE TO ASK ME WHAT HAD TAKEN ME SO LONG TO CALL. I DON'T KNOW, MAYBE THE FACT IT TOOK YOU 8 MONTHS TO GET THE PARTS LED ME TO BELIEVE THIS WASN'T AN URGENT MATTER. AND CLEARLY, BASED ON THE PARTS AVAILABILITY, IT IS NOT.