NHTSA Complaint #10917850 — 2011 LINCOLN MKS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 10917850
Vehicle 2011 LINCOLN MKS
Component STEERING
Date of Incident
Date Filed
Mileage 45,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State UT

Consumer Description

RECENTLY, THIS CAR STARTED INTERMITTENTLY DISPLAYING THE "POWER STEERING ASSIST FAULT" CODE AND AT THE SAME TIME THE STEERING WOULD SEIZE UP WHEN IN MOTION. THIS HAS NOW HAPPENED TWICE WITHIN THE LAST 2 WEEKS. ON INVESTIGATION, 2011 LINCOLN MKS VEHICLES WITH THE 3.5L GTDI ENGINE (MY VEHICLE) WERE SUPPOSED TO BE COVERED BY RECALL 15S18 WHICH ADDRESSES THIS EXACT SAFETY SITUATION. WHEN I CALLED BOTH THE FORD DEALER AND THE FORD CUSTOMER SERVICE LINE, THEY INDICATED THIS VIN IS NOT COVERED AND THAT THEY COULD DO A DIAGNOSTIC CHECK AT THE DEALERSHIP BUT UNDER NO CIRCUMSTANCES WOULD IT BE COVERED (TRANSLATION--I GET TO PAY FOR ANY REPAIR). IT IS CLEARLY NOT SAFE TO DRIVE. HOW CAN FORD JUSTIFY NOT COVERING THIS CAR WHEN THE RECALL WAS QUITE LARGE IN SCOPE AND CARS OF THE SAME YEAR, SAME MODEL, SAME ENGINE WERE SPECIFIED IN THE RECALL? THANKS! *TR

Related Complaints for the 2011 LINCOLN MKS

Other STEERING Complaints

#11704251 The contact owns a 2011 Lincoln MKS. The contact stated that while reversing into a parking space, the power steering...
#11686253 I was driving and I hear a beeping sound,and my steering just stopped working and made it difficult to control the ve...
#11584452 the steering system locks up and loses power assist,and the brakes and traction control sys also malfunction, and sev...
#11573415 In 2015 a recall was done to repair the power steering failure issue. In October of 2021, while driving the vehicle d...
#11571167 Woke up to leave house and steering wheel was very stiff and hard to control

Recent Complaints for the 2011 LINCOLN MKS

#11686253 SUSPENSION I was driving and I hear a beeping sound,and my steering just stopped working and made it difficult to control the ve...
#11584452 SERVICE BRAKES the steering system locks up and loses power assist,and the brakes and traction control sys also malfunction, and sev...
#11584452 UNKNOWN OR OTHER the steering system locks up and loses power assist,and the brakes and traction control sys also malfunction, and sev...
#11571167 BACK OVER PREVENTION: WARNINGS Woke up to leave house and steering wheel was very stiff and hard to control
#11571167 FORWARD COLLISION AVOIDANCE: WARNINGS Woke up to leave house and steering wheel was very stiff and hard to control
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