NHTSA Complaint #10917685 — 2015 RAM 1500

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 10917685
Vehicle 2015 RAM 1500
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

I HAVE A 2015 DODGE RAM 1500 EXPRESS, I'VE HAD MECHANICAL ISSUE WITH THE TRUCK FROM THE VERY START OF OWNING THE TRUCK. THE BIGGEST AND LONGEST LASTING ISSUE HAS BEEN WITH THE KEY FOB GETTING STUCK IN THE TRUCK. THE ISSUE HAS BEEN THAT THE TRUCK ISN'T TELLING ITSELF THAT THE IS IN PARK SO IT WONT RELEASE MY KEY. THIS CAUSES ME TO HAVE TO TURN THE TRUCK ON AND OFF SEVERAL TIMES MOVE THE TRUCK AND SHIFT BACK INTO PAR BEFORE IT WILL RELEASE THE KEY. THE DEALERSHIP HAS SEEN THIS PROBLEM HAPPEN IN PERSON BUT THEN TELLS ME THEY DON'T KNOW WHAT IS CAUSING IT. SO THEY REPLACE SOME RANDOM PART HOPING IT WILL FIX THE ISSUE. THIS ISSUE HAS BEEN GOING ON SINCE 03/2016 AND HAS REQUIRED THE TRUCK TO BE IN AND OUT OF THE SHOP FOR DAYS AND WEEKS. DODGE HAS BEEN UNABLE TO FIX THIS SAFETY ISSUE. I'VE CONTACTED DODGE CUSTOMER CARE TWICE OPENED TWO CUSTOMER CARE TICKETS AND ALL I HEAR FROM DODGE IS TAKE IT BACK TO SHOP SO THEY CAN LOOK AT IT. I'VE HAD CLOSE TO SEVEN DIFFERENT ITEMS REPLACED ON THE TRUCK AND HAVE TO SPEND MY OFF DAYS DRIVING BACK AND WORTH TO THE DEALERSHIP OVER THE PAST SEVEN MONTHS. I'VE BEEN SPEAKING WITH DODGE CUSTOMER CARE SINCE 05/2016 TRYING TO GET THIS FIXED BUT THEY DON'T SEEM WILLING OR CARE TO GET THE TRUCK FIXED. THEIR ANSWER IS THEY CANT DUPLICATE THE ISSUE SO THEY CANT FIGURE OUT WHAT THE PROBLEM IS. THIS IS A SAFETY ISSUE THAT I'VE SHOWN VIDEOS, RECORDED EVERY TIME THE KEY GETS STUCK BY NO ONE SEEMS TO CARE, DODGE DOESN'T SEEM TO CONCERNED WITH FIXING MY ISSUE. WHEN MY "CUSTOMER CARE" REP CALLS ME FROM DODGE SHE DOESN'T EVEN KNOW WHERE MY TRUCK IS. I HAVE DETAILED RECORDS OF EVERY TIME THE KEY HAS GOTTEN STUCK, I'VE DROPPED MY TRUCK OFF AT THE DEALERSHIP, OR I'VE SPOKEN TO SOMEONE REGARDING Y TRUCK. I JUST WANT MY TRUCK FIXED. *TR

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