NHTSA Complaint #10917552 — 2009 FORD ESCAPE

I WAS DRIVING MY VEHICLE AND A WARNING CAME ACROSS MY DASHBOARD THAT SAID.. POWER STEERING ASSIST FAILURE. I PULLED OVER AND SHUT MY CAR OFF TO SEE WHAT WAS GOING ON. WHEN I TURNED MY CAR BACK ON, MY POWER STEERING WAS GONE. I HAD MY VEHICLE IN THE DEALERSHIP IN 2014 FOR A WARRANTY ON MY SWAY BAR AND THE DEALERSHIP SAW THERE WAS A RECALL NOTICE SO THEY PLUGGED MY CAR INTO THE COMPUTER AND HAD NO CODES OR ANYTHING SO THEY REPROGRAMMED IT. NOW I'M HAVING TROUBLE WITH THE POWER STEERING AND CODE B2278 IS COMING UP AND NEITHER THE DEALERSHIP NOR THE FORD MOTOR COMPANY WILL TAKE CARE OF IT. THEY TOLD ME THAT I DIDN'T HAVE AN ISSUE WITH IT BACK IN 2014 SO THE RECALL WAS CLOSED AND NOW THAT I AM HAVING THE ISSUE, THEY CAN NOT FIX IT OR TAKE CARE OF IT. THE FORD MOTOR COMPANY TOLD ME IT WAS NOT THEIR PROBLEM BECAUSE THE RECALL WAS CLOSED DUE TO ME NOT HAVING AN ISSUE WITH IT 2 YEARS AGO. I HAD TO DRIVE MY CAR HOME WHICH IS ABOUT 20 MILES WITH NO POWER STEERING WHAT SO EVER. *TR