NHTSA Complaint #10917504 — 2011 FORD F-150

I STARTED GETTING PERIODIC WARNING LIGHTS TO "SERVICE ADVANCE TRAC" ON MY 2011 F150. THE WARNING WOULD GO AWAY AFTER RESTARTING THE VEHICLE ONCE OR TWICE. FIRST TIME I THOUGHT IT MAY BE AN GLITCH IN THE COMPUTER SO DIDN'T WORRY ABOUT IT. AFTER SECOND TIME I TOOK IT TO THE DEALER AND WAS TOLD IT WAS A PROBLEM WITH THE ELECTRONIC STEERING MODULE STARTING TO FAIL. IF IT IS NOT REPLACE I COULD LOOSE STEERING AT ANY TIME WITHOUT WARNING. I DID SOME INTERNET RESEARCH AND FOUND THIS IS INDEED AN ISSUE WITH SOME FORDS AND PEOPLE WERE HAVING THE POWER STEERING GO OUT WHILE DRIVING. BEING THIS IS THE PRIMARY VEHICLE USED FOR FAMILY TRANSPORTATION I WAS WORRIED. I CALLED FORD AS SOON AS MY DEALER TOLD ME THE PROBLEM. UNFORTUNATELY THEIR CUSTOMER SERVICE DEPT. IS LOCATED IN FLORIDA AND THEY WERE CLOSED DUE TO A HURRICANE. I HAD NO CHOICE BUT TO HAVE THE DEALER FIX THE PROBLEM AND TRY AN DEAL WITH FORD LATER. I CALLED FORD TODAY AND THEY WERE UNWILLING TO ASSIST ME WITH THIS ISSUE, WOULD NOT SEND/EMAIL ME A COPY OF THE CASE FILE NOTES DETAILING MY DISCUSSION WITH THE REP AND REFERRED ME TO THE DEALERSHIP SERVICE MANAGER SINCE THE REPAIRS HAVE ALREADY BEEN COMPLETED. *TR