NHTSA Complaint #10916666 — 2012 DODGE DURANGO

IN DECEMBER 2011 I PURCHASED A NEW 2012 DODGE DURANGO CITADEL FROM NORTHTOWN DODGE CHRYSLER JEEP RAM (NDCJR), IN TONAWANDA, NY. I AM HAVING AN ISSUES WITH PERIODIC STALLING WITHOUT WARNING WHILE DRIVING. IN APRIL 2016 WHILE SLOWING DOWN TO EXIT RIGHT VIA A THRUWAY RAMP THE DURANGO STALLED AND STEERING WHEEL LOCKED WITHOUT ANY WARNING. I BROUGHT THE VEHICLE INTO NDCJR ON 4/30/2016 AND WAS TOLD THAT THEY WERE 'UNABLE TO MAKE ANY REPAIRS BECAUSE THEY COULD NOT DUPLICATE THE ISSUE'. IN JULY 2016, MY HUSBAND EXPERIENCED THE STALLING WHILE MAKING A LEFT TURN. MY MOST TERRIFYING EXPERIENCE CAME IN AUGUST OF 2016 WHEN I WAS ON A MAIN ROAD IN BUSY EVENING TRAFFIC, SLOWING DOWN TO MERGE INTO THE LEFT TURNING LANE, AND THE CAR COMPLETELY STALLED AND STEERING WHEEL LOCKING AGAIN ALMOST CAUSING ME TO REAR END THE VEHICLE IN FRONT OF ME. I CONTACTED NCDJR TO INFORM THEM THAT THIS WAS HAPPENING AGAIN AND THAT I NEEDED MY VEHICLE SERVICED. NORTHTOWN HAD MY VEHICLE FROM 8/6/2016-8/30/2016 AND I WAS AGAIN TOLD, THE VEHICLE COULD NOT BE REPAIRED BECAUSE 'THEY COULD NOT DUPLICATE THE PROBLEM'. ON THE EVENING OF THURSDAY, 9/29/2016 I WAS GETTING OFF AT AN EXPRESSWAY RAMP AND WAS SITTING IN RUSH HOUR TRAFFIC WAITING FOR THE LIGHT TO CHANGE, AND WHEN I ACCELERATED THE CAR MADE NO MOTION, I WAS AGAIN STALLED WITHOUT WARNING. PER THEIR INSTRUCTION, I CONTACTED NCDJR AND TOLD THEM I WAS BRINGING THE VEHICLE RIGHT OVER. THEY AGAIN COULD NOT "DUPLICATE THE PROBLEM" HOWEVER THEY DECIDED TO PUT A TRACKING DEVICE ON THE CAR SO THAT WHEN IT STALLS AGAIN IT CAN BE RECORDED. I PICKED THE VEHICLE UP 6 DAYS LATER ON WEDNESDAY, 10/5/2016. I FEEL THAT I HAVE BEEN MORE THAN PATIENT AND HAVE BEEN THROUGH ALL OF THE PROPER CHANNELS, HOWEVER, I AM BEING ASKED TO CONTINUE TO PUT MY FAMILY, MYSELF AND OTHERS AT RISK BY DRIVING A CAR THAT IS UNSAFE TO HAVE ON THE ROAD IN THIS CONDITION. *TR