NHTSA Complaint #10916559 — 2005 MAZDA TRIBUTE

I OWN A 2005 TRIBUTE THAT HAS BEEN KEPT IN METICULOUS CONDITION. ALWAYS GARAGED AND TAKEN TO THE DEALERSHIP FOR MAINTENANCE. THE VEHICLE RUNS LIKE NEW WITH NO SIGNS OF WEAR AND TEAR, AND HAS BEEN A GREAT CAR. THAT ALL CHANGED WHEN A FEW WEEKS AGO I WAS DRIVING ABOUT 40 MPH DOWN A RESIDENTIAL STREET, AND HIT A SMALL PATCH OF BUMPS IN THE ROAD (NOT POTHOLES, JUST NORMAL UNEVEN PAVEMENT SPOTS) AND ALL OF A SUDDEN HEARD A JACKHAMMER NOISE FROM THE BACK OF THE CAR. THE PASSENGER SIDE REAR WHEEL WELL HAD COMPLETELY DISINTEGRATED, LEAVING THE WHEEL/SUSPENSION DETACHED FROM THE VEHICLE BODY/FRAME. NOTHING WAS HOLDING THE SUSPENSION TOWER TO THE CAR. HAD I BEEN GOING FASTER OR DIDN'T STOP RIGHT AWAY THIS COULD HAVE KILLED ME. I HAVE THREE SMALL KIDS AND I AM SO UPSET THAT SUCH A DANGEROUS CONDITION IS WELL-KNOWN. THE WAY I FOUND OUT WAS THAT I IMMEDIATELY WENT TO THE FORD/MAZDA DEALERSHIP WHEN THE NOISE HAPPENED. THEY TOOK IN THE CAR AND CALLED ME THE NEXT MORNING TO SAY THEY WANTED NOTHING TO DO WITH IT BECAUSE THEIR CORPORATE FORD/MAZDA POLICY INSTRUCTED THEM NOT TO ACCEPT OR WORK ON VEHICLES WITH THIS DEFECT. I'M SHOCKED THAT FORD/MAZDA WOULD CONCEAL SUCH A DANGEROUS KNOWN CONDITION IN THEIR VEHICLES, PUTTING THOUSANDS AND THOUSANDS OF PEOPLE AT RISK WITHOUT ANY WARNING. IF I HAD RECEIVED SOME KIND OF NOTIFICATION THAT THE PROBLEM EXISTED I WOULD HAVE GONE TO GET IT FIXED RIGHT AWAY AT MY OWN EXPENSE IF NEEDED, BUT INSTEAD I DROVE THOUSANDS OF MILES ON THE HIGHWAY WITH MY KIDS IN THE CAR IGNORANT TO THE FACT THAT THE CAR COULD HAVE BROKEN APART AND CAUSED US TO CRASH WITHOUT ANY WARNING. *TR