NHTSA Complaint #10916491 — 2005 LEXUS ES330

MY COMPLAINT IS IN REGARD TO THE IGNITION SWITCH FOR MY 2005 LEXUS ES-330. WHILE TRYING TO START MY VEHICLE THE CASE THAT HOUSES THE KEY BROKE APART. THE KEY WAS STILL IN THE IGNITION, THE CAR RUNNING, BUT THE OTHER HALF OF THE CASE WAS DANGLING FROM THE KEY ITSELF.AFTER I WAS ABLE TO STOP THE ENGINE BY TURNING IT OFF WITH THE KEY ITSELF AND GATHERING UP ALL THE PARTS OF THE IGNITION SWITCH, UPON OBSERVATION I FOUND A VERY SMALL SCREW THAT SUPPOSEDLY WAS USED TO SECURE THE SWITCH CASE TOGETHER HAD BECOME LOOSE AND THEREFORE ALLOWED THE SWITCH CASE TO BREAK OPEN FROM THE PRESSURE NEEDED TO START THE ENGINE. WITH A LITTLE BIT OF GLUE AND TRANSPARENT TAPE I WAS ABLE TO START THE CAR AND DRIVE IT TO THE LOCAL LEXUS DEALER ON ATLANTIC BLVD.IN JACKSONVILLE, FL.THE SERVICE MANAGER SEEMED UNCONCERNED ABOUT MY PROBLEM, AND SPOKE MOSTLY ABOUT THE REDESIGNED SWITCH PRESENTLY AVAILABLE, AND WAS TOTALLY UNCONCERNED ABOUT MY PROBLEM. I ASKED ABOUT OTHERS WITH THE SAME TYPE KEY CASE AS MINE AND IF A REMEDY HAD BEEN TAKEN TO THE SECURING OF THE SMALL SCREW THAT HOLDS THE CASE TOGETHER, HE SAID NOT HIS KNOWLEDGE. I GUESS MY QUESTION IS SIMPLY WHY NOT? THE SERVICE MANAGER IS [XXX], I WAS TOLD BY HIM MY ONLY SOLUTION WAS TO PURCHASE ANOTHER KEY AS IF THE PROBLEM WAS MINE INSTEAD OF THE DEALERS.COULD THERE BE A SAFETY CONCERN HERE? I AM [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR