NHTSA Complaint #10916483 — 2014 FORD EXPLORER

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 10 MPH, THE VEHICLE FAILED TO ACCELERATE AND THE SERVICE ENGINE AND TERRAIN MANAGEMENT SYSTEM FAULT WARNING INDICATORS ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE HESITATED TO SHIFT PROPERLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000. ..UPDATED 11/17/16 *BF CONSUMER STATED PALM BAY FORD SERVICE DEPARTMENT INSTALLED A DEFECTIVE THROTTLE BODY IN HIS VEHICLE AGAINST CONSUMERS PROTEST. CONSUMER EXPRESSED CONCERNS REPEATEDLY THAT WITHOUT A DESIGN CHANGE TO THE THROTTLE BODY, IT WOULD FAIL AGAIN, WHICH IT DID. UPDATED 9/5/19*JB