NHTSA Complaint #10916146 — 2010 NISSAN ALTIMA

DASHBOARD IS MELTING FROM THE HEAT AND SUN, HAS BECOME STICKY, UN-CLEANABLE AND CAUSING A TERRIBLE REFLECTION ON THE WINDSHIELD BOTH DAY AND NIGHT. ISSUE APPEARS TO BE GETTING WORSE EVERY WEEK AS THIS CAR SITS OUTSIDE 24/7 NOT ALWAYS IN THE SHADE. I CALLED NISSAN OF AMERICAN AND THEY SETUP AN APPOINTMENT TO HAVE THE CAR LOOKED AT BY MY LOCAL DEALERSHIP/SERVICE CENTER. THE END RESULT WAS A WASTED DAY AND I WAS TOLD THAT SINCE THE CAR WAS NOT UNDER WARRANTY (80K MILES AND 5 YEARS OLD) THERE IS NOTHING THEY COULD DO FOR ME. ESTIMATED REPLACEMENT COST OF $2000. A FEW MONTHS LATER MY AC CONDENSER COIL WAS DIAGNOSED BY NISSAN WITH A LEAK. NISSAN SAID IT WOULD BE ABOUT $1500 TO REPLACE (AND THE SERVICE TECHNICIAN NOTED THAT DUE TO THE CONDITION OF MY DASHBOARD THEY COULD NOT MAKE ANY GUARANTEE TO THE CONDITION OF THE DASH AFTER THE REPAIR AND RECOMMENDED DASH REPLACEMENT AS WELL BRING MY REPAIR TOTAL TO AND ESTIMATED $3500. WITH THE AC RECHARGED (BUT NOT FIXED) I BROUGHT THE CAR OVER TO CARMAX TO SEE WHAT THEY WOULD GIVE ME FOR THE CAR. THEY SAILD ALTHOUGH MOST ALTIMAS OF THIS MILEAGE AND CONDITION WOULD BE WORTH AT LEAST $6500-$7000 DUE TO THE DASHBOARD CONDITION (NEEDS REPLACEMENT ACCORDING TO THEIR PAPERWORK) THEY OFFERED ME $4500 FOR THE CAR.