NHTSA Complaint #10915966 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	10915966
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	October 12, 2016
Date Filed	October 13, 2016
Mileage	118,990 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

PURCHASED CAR 8/01/15. FOUND OUT ABOUT(PENDING) RECALL AFTER THE FACT. READOUT ON DASH READ RE-PROGRAM STEERING. TOOK CAR BACK, RE-PROGRAMED N/C. 3-DAYS LATER DISPLAY MESSAGE READ, SERVICE POWER STEERING NOW. NEXT DAY BACKED OUT OF GARAGE BUT HAD NO STEERING TOWED TO DEALERSHIP COST ME $115./REPAIR N/C. TWO WEEKS LATER MESSAGE READ SERVICE POWER STEERING NOW. SHUT CAR OFF, THEN STARTED BAM NO STEERING. CALLED TOW TRUCK TAKE BACK TO DEALERSHIP $115. PLUS $1145.67. 03/15/16. NOW SITTING GARAGE CANNOT DRIVE. MESSAGE READS SERVICE POWER STEERING NOW. RIGHT NOW WE SIMPLY CAN'T AFFORD TO HAVE THE CAR FIXED. RECALL #15S18 LAST FAILURE DATE 10/13/16 A.M.

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