NHTSA Complaint #10915699 — 2012 BUICK ENCLAVE

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 10915699
Vehicle 2012 BUICK ENCLAVE
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage 63,200 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

GM HAD RECALL ON POWER LIFT GATE WERE STRUTS WERE FAILING AND FALLING DOWN ON PEOPLE DECEMBER 2015 THEY DIDN'T REPLACE STRUTS(SAID THEY WERE GOOD)AND JUST REPOSITIONED THEM(BAND AID FIX)MY WIFE WAS HIT WITH LIFT GATE IN THE BACK(LIFTGATE CAME CRASHING DOWN).I TOOK IT TO DEALER FOR THEM TO FIX.I WAS TOLD THAT SINCE THE FIXED THEY DID IN DEC 2015 LASTED MORE THAN 90 DAYS THEY WEREN'T LIABLE TO REPAIR IT.GM DOESN'T CARE ABOUTR THE HEALTH AND SAFETY OF THEIR CUSTOMERS.THEY SHOULD BE MADE LIABLE TO FIX AND REPLACE THE GAS STRUTS ON THESE POWER LIFT GATES BEFORE SOMEONE BECOMES SERIOUS HURT.$40,000 DOLLAR CAR AND THEY JUST DON'T CARE.IT'S A 2012 BUCIK ENCLAVE.I WAS NEVER TOLD THAT RECALL FIXES ONLY LASTED 90 DAYS?

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