NHTSA Complaint #10915421 — 2013 CADILLAC SRX

CUE MALFUNCTIONING: I PURCHASED MY CAR TWO MONTHS AGO AND IT HAS BEEN IN THE SHOP FOR THE PAST MONTH AFTER THE CUE QUIT RESPONDING. THE CADILLAC DEALER CANNOT DO ANYTHING TO HELP BECAUSE CADILLAC DOES NOT MAKE THE CUE ANY MORE. CALLED CUSTOMER SERVICE AND TOLD THEM THAT I WAS TOLD TO "GET IN LINE BECAUSE THERE ARE MORE THAN 700 CUSTOMERS AHEAD OF YOU WITH THE SAME PROBLEM". REALLY? AND THAT'S JUST ONE SHOP! WE HAVE CALLED AROUND, NO ONE HAS THE OEM PARTS. THE ONLY OPTION IS A REFURBISHED UNIT. WE HAVE TRIED THAT, THE UNIT WAS DEFECTIVE. SO HERE I AM, STUCK PAYING FOR A CAR I CANNOT FULLY USE BECAUSE ALL OF THE SETTINGS ARE IN THE CUE. TO FIX THE ISSUE WILL COST $1,500 BUT THAT'S ONLY IF I CAN GET AROUND TO FIXING IT OR WHENEVER 700+ OTHER CUSTOMERS' CUES ARE FIXED... HOWEVER LONG THAT WILL TAKE!