NHTSA Complaint #10915354 — 2015 GMC CANYON

WHILE DRIVING ALL THE DASH BOARD INFORMATION ,LIGHTS,INFORMATION WENT DARK, FOUR TIMES SINCE I PURCHASED THIS TRUCK NEW ,FEB. 2015. I HAVE TAKEN IT TO THE DEALERSHIP MANY TIMES, ONE TIME WHEN THE PROBLEM WAS PRESENT,SEPT .30 2016 THE EMPLOYEES AT THE SERVICE DESK CAME OUT OF THE OFFICE AND LOOKED AT THE DASH BOARD AND SAW THAT IT WAS DARK,NO DISPLAY AT ALL,3RD TIME, THEY WOULD NOT TAKE THE TRUCK INTO THE SHOP AS I DID NOT HAVE AN APPOINTMENT AT THAT TIME, THEY SET UP AN APPOINTMENT FOUR THREE DAYS LATER, WHEN I TOOK THE TRUCK IN FOR REPAIR ,THE DESK CLERK WENT OUT SIDE AND TALKED TO AN EMPLOYEE ,CAME BACK IN AND TOLD ME THEY WOULD NOT LOOK AT THE TRUCK NOW THAT THE PROBLEM WAS NOT PRESENT.I WAS STRUMPET.I COMPLAINED TO THE SERVICE MANAGER LATER THAT WEEK AND HE SET UP A TIME TO CHECK THE PROBLEM , WOULD GIVE ME A LONER CAR FOR MAYBE EIGHT TO TEN DAYS.CONFIRMED BY THE OWNERS SON , WHO WORKS AT THE DEALERSHIP. I TOOK THE TRUCK INTO THE DEALERSHIP ON OCT.12 2016, THE SERVICE MANAGER ASKED FOR THE KEYS AND SAID GET IN. WE WENT 3 MILES OUT AND BACK TO THE SHOP. HE SAID THERE IS NOTHING WRONG WE CAN NOT HOOK IT TO THE MACHINE. ON OCT.4 2016 WHILE IN ANOTHER CITY THE TIME ON THE DASH HAD GONE WRONG, SO I DROVE IT TO THE DEALERSHIP, SAME OWNER AND SHOWED HIM,NO RESPONSE TO FIX THE PROBLEM. STARTED FOR HOME HALF WAY HOME THE DASH WENT DARK, I HAVE A VIDEO OF THE DASH OFF WHILE DRIVING HOME AND THE VIDEO SHOWS THE DASH COMING BACK ON SENT EMAIL WITH VIDEO TO OWNER OF DEALERSHIP AND TO GLENN G M C REP,NEXT DAY THE OWNER SAID BRING THE TRUCK IN AND I WILL DRIVE IT FOR A FEW DAYS TO CHECK IT. IT HAS BEEN 5 DAYS WITH NO CALL FROM THE OWNER OF THE DEALERSHIP. I WANT TO TURN THIS TRUCK IN AS A LEMON AND GET A NEW ONE THAT DOES NOT HAVE A PROBLEM. I NEED A WORKING TRUCK TO TRAVEL 140 MILES ONE FOR DR> APPOINTMENT 10 28 2016.