NHTSA Complaint #10915212 — 2011 SUBARU FORESTER

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	10915212
Vehicle	2011 SUBARU FORESTER
Component	SERVICE BRAKES
Date of Incident	September 15, 2016
Date Filed	October 11, 2016
Mileage	38,062 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

SOFT BRAKE PEDAL THAT CONTINUES DOWN TO FLOOR AFTER PRESSURE APPLIED ; ESPECIALLY WHEN ENGINE COLD OR WHEN ON AN INCLINE. FIRST BROUGHT TO SUBARU OF NEW BERN, N.C. ON AUGUST 8, 2016 WHERE THEY REPLACED BRAKE FLUID. PROBLEM CONTINUED; ON SEPT. 13, 2016 THE MASTER CYLINDER REPLACED UNDER EXTENTED WARRANTEE. PROBLEM STILL EXISTS; SERVICE MANAGER DROVE CAR AND AGREED WITH MY COMPLAINT. HE ALSO DROVE A 2015 MODEL AND SAME THING HAPPENED. ON SEPT. 27TH, MANAGER AUTHORIZED REPLACEMENT AGAIN OF THE MASTER CYLINDER AND VACUUM BOOSTER PUMP. PARTS ORDERED. TODAY IS OCTOBER 11TH, AND NO PARTS RECEIVED YET. SUBARU OF AMERICA, CHERRY HILL, N.J. HAS BEEN NOTIFIED 9-15-16, BUT NO ACTION TAKEN YET.

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