NHTSA Complaint #10914830 — 2012 FORD FOCUS

WHILE DRIVING THE ELECTRICAL POWER STEERING ASSIST FAILED (DASHBOARD INDICATOR AND LOSS OF POWER STEERING). THIS HAS HAPPENED ABOUT EIGHT (8) TIMES. WHEN THIS OCCURS THE VEHICLE BECOMES ALMOST IMPOSSIBLE TO NAVIGATE, ON TWO OCCASIONS ALMOST LEADING TO ACCIDENTS. IN THIS CONDITION THE VEHICLE POSES A SERIOUS PERSONAL AND PUBLIC SAFETY RISK. I TOOK THE VEHICLE TO MY LOCAL FORD DEALER (METRO FORD OF MADISON, WI) WHO KEPT IT FOR FOUR (4) DAYS. THEY STATED FROM THE VERY BEGINNING THAT THEY KNOW NOTHING ABOUT THE STEERING PROBLEM, TESTED THE CAR FOR FOUR DAYS AND CHARGED ME $150.00 FOR TEST THAT PRODUCED NO RESULTS. WITHIN TWO (2) HOURS TO PICKING UP THE VEHICLE THE ELECTRIC POWER STEERING SYSTEM FAILED MULTIPLE TIMES. FORD NEEDS TO ISSUE A RECALL AND REPLACE THE ELECTRIC POWER STEERING SYSTEM IMMEDIATELY AT NO COST TO THE OWNER. OR JUST BUY THE VEHICLE BACK FROM THE OWNER. I BELIEVE THIS VEHICLE POSES A GREAT PUBLIC DANGER.