NHTSA Complaint #10914344 — 2012 KIA OPTIMA

BACK IN DECEMBER, WHILE DRIVING A 2012 KIA OPTIMA LX, MY STEERING WHEEL LOCKED UP AND ALL OF THE CAUTION LIGHTS CAME ON THE DASH. THE WAS NO TAPPING COMING FROM THE ENGINE UNTIL THE CAR BEGAN TO SHUT OFF. THE CHECK ENGINE, LOW OIL, FUEL ETC ALL CAME ON AND MY STEERING WHEEL BEGAN TO LOCK UP. I WAS ABLE TO PULL OFF TO THE SIDE OF A BUSY ROAD. I COULD NOT START THE CAR BACK UP. I HAD THE CAR TOWED TO A LOCAL DEALERSHIP WHERE THEY STATED THERE WAS NO OIL IN THE ENGINE AND THERE WAS SLUDGE. I KNEW THAT I HAD MAINTAINED UPKEEP ON THE CAR. THEY STATED THEY WOULD NOT HONOR A REPLACEMENT ENGINE WARRANTY. I HAD THE CAR TOWED TO OUR LOCAL GARAGE. THERE I HAD A USED ENGINE INSTALLED IN MY CAR FOR A TOTAL COST OF $4,300. I WAS ABLE TO DRIVE THE CAR. IN APRIL I RECEIVED A NOTICE/RECALL IN THE MAIL FROM KIA STATING THAT THERE WAS A ROD IN THE ENGINE WHICH CAUSED THE ENGINE TO LOCK UP AND SHUT DOWN TO IMMEDIATELY TAKE MY CAR TO GET THAT REPLACED. I HAD ALREADY PUT A USED ENGINE IN. I WAS INSTRUCTED TO SEND ALL DOCUMENTATION TO KIA FOR PROOF OF AN ENGINE INSTALLED AND ALL LABOR AND COSTS DONE TO MY CAR OUT OF MY WALLET AND I WOULD GET REIMBURSED. SINCE THEN, I HAVE HAD NOTHING BUT EXCUSES AND REASONS WHY I SHOULDN'T BE RECEIVING A REIMBURSEMENT. THERE SHOULD BE NO REASON I NEED TO PROVIDE ANY DOCUMENTATION BUT I PROVIDED A HIGHLIGHTED CHECKING ACCOUNT STATEMENT FOR PROOF OF PURCHASE OF THE ENGINE, INSTALL OF THE ENGINE, INSPECTION AND EMISSIONS, PROOF OF PURCHASE OF THE VEHICLE AND TOWING RECORDS. THE LETTER FROM KIA CLEARLY STATES THAT I SHOULD HAVE IT REPAIRED BY THEM AND NOT ON MY OWN DIME. UNFORTUNATELY I HAD TO TAKE OUT A LOAN FOR THE ENGINE AND INSTALL AND HAD NO VEHICLE UNTIL MID FEBRUARY WHEN THE USED ENGINE I ORDERED WAS INSTALLED. I STILL TO THIS DAY AM TOLD I WILL NOT RECEIVE MY REIMBURSEMENT. I HAVE ATTEMPTED TO CONTINUOUSLY CALL KIA, ONLY TO BE HUNG UP ON EACH TIME.