NHTSA Complaint #10910752 — 2007 MITSUBISHI OUTLANDER

RECEIVED RECALL NOTICE DATED AUGUST 2016. HAD VEHICLE INSPECTED BY OUR PERSONAL MECHANIC AND TOLD IT WAS UNSAFE TO DRIVE (WE ARE IN A "COLD WEATHER STATE", NAMELY, WE ARE IN CHICAGO, IL). STILL NO NOTICE FROM MITSUBISHI THAT PARTS ARE AVAILABLE. HAVE NOT DRIVEN THIS VEHICLE SINCE MID-AUGUST. CALLED MITSUBISHI CUSTOMER SERVICE SEPT. 30 AND WAS TOLD THAT PARTS ARE STILL NOT WIDELY AVAILABLE. CALLED NEAREST MITSUBISHI DEALER AND SOONEST APPOINTMENT I COULD GET IS OCTOBER 31! AND THERE IS NO GUARANTEE THAT PARTS WILL BE AVAILABLE BY THEN!! THE LETTER SAYS THAT, "MMNA IS MAKING EVERY EFFORT TO OBTAIN THESE PARTS AS QUICKLY AS POSSIBLE, AND WILL CONTACT YOU AGAIN BY MAIL WITH A FOLLOW-UP RECALL NOTICE WHEN REMEDY PARTS ARE AVAILABLE." IT'S ALREADY BEEN MORE THAN A MONTH SINCE WE RECEIVED THE INITIAL NOTICE, HAD OUR CAR INSPECTED BY OUR MECHANIC AND TOLD THAT IT WAS UNSAFE TO DRIVE. WE HAVE TO WAIT ANOTHER MONTH BEFORE THE DEALER WILL EVEN ALLOW US TO BRING THE CAR IN. TODAY (SEPT. 30) THE SERVICE TECHNICIAN AT THE DEALERSHIP TOLD ME THEY'VE ONLY BEEN ABLE TO COMPLETED 6 OR 7 REPAIRS BECAUSE THEY CAN'T GET PARTS. AS A CONSUMER, IT APPEARS THAT MITSUBISHI MOTORS NORTH AMERICA ISN'T DOING ENOUGH TO REMEDY THIS RECALL IN A TIMELY MANNER. WITH A SERIOUS SAFETY CONCERN LIKE THE POSSIBILITY OF "LOSS OF VEHICLE CONTROL AND A POTENTIAL COLLISION" THAT COULD RESULT IN NOT ONLY SERIOUS INJURY OR EVEN DEATH TO THE PASSENGERS IN THE MITSUBISHI, BUT TO OTHER DRIVERS AND/OR PEDESTRIANS, I WOULD THINK THAT MMNA WOULD BE DOING EVERYTHING THEY COULD TO MAKE THESE REPLACEMENTN PARTS AVAILABLE.