NHTSA Complaint #10910700 — 2009 HONDA CR-V ELECTRICAL SYSTEM

Complaint Details

ODI Number	10910700
Vehicle	2009 HONDA CR-V
Component	ELECTRICAL SYSTEM
Date of Incident	August 31, 2016
Date Filed	September 29, 2016
Mileage	59,600 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

THE FRONT DRIVER'S SIDE DOOR LOCK ACTUATOR IS FAILING. THE DOOR UNLOCKS AUTOMATICALLY AS I'M DRIVING. THE INSTRUMENT PANEL SHOWS THE DOOR AJAR WHEN THIS HAPPENS. IT HAPPENS WHEN THE CAR IS STATIONARY AS WELL, CAUSING THE ALARM TO GO OFF RANDOMLY DAY AND NIGHT. OUR NEIGHBORS ARE UNDERSTANDABLY FURIOUS. I SLEPT IN THE CAR LAST NIGHT TO KEEP IT FROM GOING OFF - DIDN'T WANT TO BE UNDER THE HOOD IN CHICAGO AT 1AM TRYING TO DISCONNECT THE BATTERY. THE EXTENDED WARRANTY ON THE CAR EXPIRED IN AUGUST. APPARENTLY, OUR MODEL WAS NOT INCLUDED IN THE RECALL OR CLASS ACTION SUIT. DEALERSHIP IS CHARGING $300 MINIMUM TO "DIAGNOSE" AND REPAIR. BOTHERS ME GREATLY THAT THE COMPANY IS KEENLY AWARE OF THIS PROBLEM AND YET I HAVE TO PAY FOR THEM TO TELL ME WHAT I ALREADY KNOW... THEY SOLD US A FAULTY PRODUCT.

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