NHTSA Complaint #10910086 — 2013 VOLKSWAGEN PASSAT

VW PASSAT TDI 2013: CURRENTLY HAS A TAD UNDER 64,000 MILES. DRIVING THE CAR AND THE CAR MAKES AWFUL NOISE AND SHUTS OFF. THE CAR GETS TOWED TO THE VW DEALERSHIP AND I AM INFORMED THAT IT IS THE HIGH PRESSURE FUEL PUMP AND THE REPAIR IS BETWEEN $5000-$6000. THE DEALERSHIP CHECKED THE FUEL AND VERIFIED THAT I HAD APPROPRIATE DIESEL IN THE CAR AND MENTIONED THAT VW HAS HAD PROBLEMS WITH THE DIESEL FUEL "SOLD IN THE US" AND IT IS CAUSING THE PROBLEM. THE CAR IS JUST OVER THE 60,000 MILE WARRANTY AND IT IS ONE OF THE CARS IN THE BUYBACK SETTLEMENT. WHEN I INQUIRED, THEY SAID MY BUYBACK FEE WOULD BE SIGNIFICANTLY REDUCED IF I DO NOT PAY FOR THE REPAIR AS THEY WILL TAKE IT OUT OF THE SETTLEMENT OFFER. INVESTIGATING A BIT FURTHER, THIS IS A PROBLEM THAT THEY HAD WITH PREVIOUS YEAR MODELS, AND IS ALSO SOMETHING THAT APPEARS TO BE HAPPENING WITH OTHER OWNERS OF 2013 TDI'S. I AM LEFT WITH A CAR THAT DOES NOT WORK TO DUE MANUFACTURE DEFECT. I AM LEFT WITH A CAR THAT THEY CLAIM THEY WILL PAY LESS FOR AT THE BUYBACK BECAUSE THE CAR IS NOT RUNNING, EVEN THOUGH IT IS DUE TO THEIR DEFECT. IN SHORT, I HAVE A CAR THAT DOES NOT WORK, THAT IS PART OF A MAJOR US GOVERNMENT LAWSUIT SETTLEMENT, AND THAT REQUIRES $6,000 TO REPAIR BECAUSE A PART THEY PLACED ON THE CAR SENT METAL SHARDS THROUGH THE FUEL SYSTEM. AS A CONSUMER, I AM LEFT HELPLESS. I BOUGHT A CAR BELIEVING THE COMPANY TO BE HONEST, THEY WERE NOT. NOW THEY WILL NOT EVEN STAND BEHIND THEIR FAULTY MANUFACTURING DEFECTS.