NHTSA Complaint #10909729 — 2000 TOYOTA 4RUNNER

I TOOK MY 2000 4RUNNER INTO A TOYOTA DEALERSHIP FOR A SERVICE CHECK AND TO HAVE ALL FLUIDS CHANGED, AND AS SOON AS THEY HAD THE CAR ON THE LIFT THEY CALLED TO INFORM ME THAT AN EXTENSIVE PORTION OF THE PASSENGER SIDE FRAME RAIL WAS ROTTED. I WENT TO THE DEALERSHIP TO INSPECT THE RUST AND ROT UNDER THE CAR AND TO TAKE PHOTOS. I ASKED IF THIS PROBLEM WAS SEEN A SIMILAR MODELS OF MY TRUCK AND I WAS TOLD THAT TOYOTA HAS REPLACED OTHER TRUCK FRAMES UNDER RECALL, HOWEVER THERE ARE NO RECALLS FOR THE 4RUNNER AT THIS TIME. I ASKED HOW THE FRAME COULD BE REPAIRED, AND THE SERVICE MANAGER TOLD ME THAT THEY COULDN'T HELP ME AND THAT I WOULD HAVE TO SEEK ANOTHER SHOP, AND THEY SENT ME ON MY WAY. THEY DIDN'T WARN ME OF ANY SAFETY CONCERNS NOR DID THEY RECOMMEND A LOCAL SHOP THAT COULD HELP WITH THE SPECIFIC REPAIR.