NHTSA Complaint #10909719 — 2010 HONDA CR-V

SERVICE DOCUMENTATION HAS BEEN MADE REGARDING A COMPLAINANT OF A METAL NOISE DROPPING FROM THE VEHICLE AS OF NOV 2010 AND BASICALLY EVERY YEAR TO FOLLOW. I DID PURCHASED THE VEHICLE NEW. HOWEVER, NOW I HAVE JUST BEEN ADVISED IT IS AN INTERNAL ISSUE IN THE TRANSMISSION AND WILL BE RESPONSIBLE TO PAY $1600. IT SEEMED THAT MOST COSTLY ISSUES REALLY BEGAN TO SURFACE AFTER THE 5 YEAR WARRANTEE. HOWEVER IT SEEMED THAT NOTHING IS WRONG, BUT AFTER A THIRD RETURN AND TAKING THE VEHICLE OUT AND REPRODUCING THE NOISE/PROBLEM I HAVE COMPLAINED OF SINCE MY ORIGINAL PURCHASE NO HAS BEEN "DISCOVERED". I HAVE ALWAYS DONE THE RECOMMENDED SERVICES ON THE VEHICLE AT THE TIME I HAVE MAINTAINED ITS SERVICE SINCE IT HAS BEEN PURCHASED WITH GARDEN STATE HONDA. THEY HAVE BEEN POLITE, TRIED TO PROVIDE A REASON FOR THE NOISE WHICH WERE NOT AS I DESCRIBED. A METAL CLANK/DROP NOISE IS NOT THE SAME AS THE PLASTIC FLAP RUBBING ON THE TIRE. I HAVE BEEN ENGAGED TO A MECHANIC AND CLEARLY KNOW THIS WAS A POOR EXCUSE. I DO HAVE AN EXTENDED COVERAGE UNTIL APRIL 2017. I HAVE ALSO BEEN PROVIDED AN EXCUSE THAT MY CAR TIRES ARE WEARING UNEVENLY AS THE CAR MUST NOT HAVE BEEN DRIVEN IN SOME TIME (THE TIRES APPEAR TO HAVE THAT STATIONARY MARK). THE CAR IS DRIVEN DAILY. IT MAY NOT BE FAR DISTANCES, BUT THAT'S NOT A REASON FOR WHY WEARING UNEVENLY.