NHTSA Complaint #10909638 — 2012 INFINITI FX35

MY 2012 INFINITI FX-35 FUEL GAUGE STOPPED REGISTERING FUEL LEVELS ABOUT THREE WEEKS AGO, AND THE WARRANTY EXPIRED THREE MONTHS AGO. I NOTICED THE ISSUE WHEN STARTING THE CAR IN MY GARAGE. I CONTACTED THE INFINITI DEALER, AND THEY MENTIONED THAT I WOULD BE RESPONSIBLE FOR THE REPAIR WHICH WOULD NOT BE COVERED UNDER WARRANTY. THE PROBLEM ACTUALLY INVOLVES THE FUEL SENDING UNITS, NISSAN PN 25060-1CB0C AND 25060-1CB1C, WHICH RETAIL AT APPROXIMATELY $130.00 EACH. PARTS AND LABOR ARE IN EXCESS OF $600.00. I LOOKED UP SOME PAST NHTSA BULLETINS INVOLVING NISSAN FUEL SENDING UNITS AND FOUND THE FOLLOWING NHTSA BULLETINS: 10V-074, 10V-075. ALL NISSAN VEHICLES, INCLUDING INFINITI, UTILIZE THE SAME DESIGN FOR THEIR FUEL SENDING UNITS, WHICH INVOLVE A FLOATING ARM WITH CONTACTS THAT SWEEP ACROSS A CONTACT ARRAY TO REGISTER E-F. I CONTACTED INFINITI CUSTOMER CARE WHO INFORMED ME THAT THEY COULD NOT OFFER ANY COMPENSATION TOWARD FIXING THE PROBLEM. I THEN LOCATED A YOUTUBE VIDEO THAT SHOWED THE PROBLEM WAS WITH THE CONTACT ARRAY THAT BECOMES OXIDIZED AFTER A CERTAIN AMOUNT OF TIME. I THEN FIXED MY PROBLEM BY REMOVING BOTH FUEL SENDING UNITS FROM THE GAS TANK, AND CLEANING THE CONTACT ARRAY ON EACH USING A COTTON SWAB. THIS IS CLEARLY A FAULTY DESIGN, AND NISSAN SHOULD ISSUE A RECALL FOR ALL MAKES/MODELS....01/04/17 *BF *TR