NHTSA Complaint #10908803 — 2013 FORD FLEX

OUR FORD VEHICLE HAS A BROKEN DOOR LATCH THAT HAS NOT BEEN INCLUDED IN THE RECALL. OUR DOOR AJAR LIGHT IS CONSTANTLY ON AND WE NEVER KNOW IF OUR DOOR IS SAFELY CLOSED OR NOT. THUS FAR, ALL FORD REPRESENTATIVES HAVE NOT BEEN HELPFUL. THE DEALERSHIP SAID IT'S THE SAME PROBLEM AND TO CONTACT CUSTOMER SERVICE. CUSTOMER SERVICE JUST TOLD ME THAT IF MY VEHICLE ISN'T RECALLED THEN I SHOULD FIX IT AND KEEP MY RECEIPT. I FIND IT HARD TO BELIEVE THAT IT'S A COINCIDENCE THAT MY VEHICLE HAS THE SAME PROBLEM AS OVER A MILLION+ OTHER FORD VEHICLES. WHAT STEPS DO I TAKE TO GET MY VEHICLE ADDED TO THE RECALL? THIS STARTED MONTHS AGO (PROBABLY ALMOST A YEAR AGO) WE THOUGHT MAYBE A SENSOR WAS OFF BUT THE PROBLEM KEPT GETTING WORSE AND ONCE A RECALL WAS ISSUED THE PROBLEM MADE SENSE. CAN YOU PLEASE HELP ME?