NHTSA Complaint #10908056 — 1999 FORD WINDSTAR

I CALLED BY CHAT AT SHEEHY FORD IN GAITHERSBURG, MD BY OCTOBER 2015 LIKE THAT: FROM: "[XXX] TO: ' "GUEST" [XXX] FULL HEADERSPRINTABLE VIEW CHAT TRANSCRIPT: [XXX] (10/27/15 06:35:43 AM): HOW MAY I HELP YOU? GUEST (10/27/15 06:35:43 AM): I RECEIVED A NOTICE OF REVIEW OF [XXX] [XXX] (10/27/15 06:36:04 AM): I WOULD BE HAPPY TO ASSIST YOU WITH THAT! WHO DO I HAVE THE PLEASURE OF CHATTING WITH TODAY? GUEST (10/27/15 06:36:22 AM): WHAT I HAVE TO DO? GUEST (10/27/15 06:36:48 AM): MY NAME IS [XXX] [XXX] (10/27/15 06:37:02 AM): IT'S GREAT TO HAVE YOU WITH US, [XXX]! WHAT IS THE YEAR, MAKE AND MODEL OF YOUR VEHICLE? GUEST (10/27/15 06:37:51 AM): 1999 FORD WINDSTAR [XXX] (10/27/15 06:38:51 AM): I NEED TO GET WITH MY SERVICE MANAGER FOR YOU ON THAT RECALL. WHAT'S THE BEST EMAIL ADDRESS, PHONE NUMBER AND TIME OF DAY TO REACH YOU WITH THOSE DETAILS? GUEST (10/27/15 06:40:07 AM): E-MAIL: [XXX] GUEST (10/27/15 06:40:43 AM): CELL: [XXX] [XXX](10/27/15 06:41:42 AM): THANK YOU. I WILL HAVE A MEMBER OF OUR SERVICE TEAM REACH OUT AS SOON AS POSSIBLE REGARDING MORE INFORMATION ON THAT RECALL. THEY WILL BE HAPPY TO ADDRESS ANY QUESTIONS OR CONCERNS YOU MAY HAVE. [XXX] (10/27/15 06:41:46 AM): IS THERE ANYTHING ELSE I CAN ASSIST YOU WITH TODAY? GUEST (10/27/15 06:42:17 AM): OK THANKS GUEST (10/27/15 06:42:48 AM): I'LL STAY WAITING FOR YOUR NEWS [XXX] (10/27/15 06:42:53 AM): YOU ARE WELCOME, AND THANK YOU FOR VISITING HTTP://WWW.SHEEHYFORDGAITHERSBURG.COM. HAVE A GREAT DAY! BUT UNTIL NOW THEY NEVER ANSWER ME BACK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR