NHTSA Complaint #10908031 — 2015 FORD EXPLORER

I TOOK MY 2015 FORD EXPLORER IN TO HAVE IT SERVICED. I BOUGHT THE VEHICLE NEW. THE REAR PASSENGER SEAT WOULD NOT FOLD. THE FORD TECH CHARGED 105.00 TO REVIEW THE ISSUE AND STATED "THE HINGE HAS A BROKEN-FAULTY PART" HOWEVER FORD WILL NOT COVER THE REPAIR CHARGE AND IT WILL BE 980.00 TO FIX THEIR "FAULTY" HINGE. THIS IS UNBELIEVABLE, THE INTEGRITY OF THE PARTS WERE "FAULTY" AS NOTED BY THE FORD TECH AND THIS IS A SAFETY ISSUE IF THE SEATS DO NOT OPERATE AS INTENDED. ANY BROKEN PARTS DUE TO 'FAULTY" WORKMANSHIP SHOULD BE REPLACED AT NO CHARGE TO THE OWNER AS SOON AS POSSIBLE. I WAS TOLD FORD WARRANTY WILL NOT COVER THIS EXPENSE EVEN THOUGH THE PARTS WERE 'FAULTY" TO BEGIN WITH! IF SEATS ARE NOT SAVE AND OPERATE AS INTENDED, I BELIEVE IT'S A SEVERE SAFETY CONCERN, ESPECIALLY WITH YOUNG PEOPLE IN CAR SEATS IN THE BACK, WHAT OTHER ISSUES COULD ARISE FROM THIS "FAULT?"