NHTSA Complaint #10906924 — 2008 DODGE CHARGER

CHRYSLER HAS ISSUED A RECALL REGARD THE IGNITION SWITCH WHICH INCLUDES A LIST OF THEIR VEHICLES INCLUDING THE 2008 DODGE CHARGER, WHICH I DRIVE. THE RECALL STATES: CHRYSLER SAYS IGNITIONS KEYS ON CERTAIN VEHICLES MAY NOT FULLY RETURN TO THE "ON" POSITION AFTER THEY ARE TURNED TO START THE ENGINE. INSTEAD, THE KEY ENDS UP BETWEEN THE "ON" AND "START" POSITION. IN THAT CASE, THE WINDSHIELD DEFROSTER AND WINDSHIELD WIPERS WON'T WORK. THE GREATER DANGER, WHICH CHRYSLER CALLS "LESS PROBABLE," IS THAT THE KEY MOVES TO THE "ACCESSORY" OR "OFF" POSITION. IF THAT HAPPENS, THE CAR'S ENGINE WILL TURN OFF, IT WILL LOSE POWER STEERING AND THE AIR BAGS WON'T DEPLOY. I AM EXPERIENCED THIS PROBLEM WHILE DRIVING MY VEHICLE WHICH PROMPTED ME TO SEE IF THERE WAS A RECALL. I REACHED OUT TO CHRYSLER AND QUESTIONED WHY I RECEIVED RECALL A RECALL NOTIFICATION FOR THE AIRBAGS BUT NOT FOR THE IGNITION. I WAS ADVISED THAT MY VIN IS NOT ON THE LIST FOR THE IGNITION CONCERNS. THE CHRYSLER AGENT ADVISED ME THAT MY VIN # WAS NOT ON THE LIST FOR THE IGNITION PROBLEM. I ADVISED THE AGENT THAT I AM EXPERIENCING THE ISSUES OUTLINED IN THE RECALL. SHE ADVISED THAT IT WAS NOTHING CHRYSLER CAN DO UNTIL MY VIN NUMBER IS ADDED TO THE RECALL LIST. I ASKED IF THERE WAS AN ESCALATION PROCESS, SINCE DRIVING WITH A FAULTY IGNITION IS EXTREMELY DANGEROUS. SHE ADVISED ME THAT THERE WAS NOT A PROCESS TO ESCALATE MY CONCERNS EVEN THOUGH I PROVIDED HER WITH MY VIN NUMBER AND SHE COULD CLEARLY SEE THAT IT WAS FOR A 2008 DODGE CHARGER SEDAN. PLEASE ASSIST IN THE RESOLUTION OF THE IGNITION SWITCH CONCERN.