NHTSA Complaint #10906789 — 2007 DODGE CALIBER AWD

MY MOTHER TOOK HER CAR TO HER LOCAL AUTO MECHANIC IN TOWN BECAUSE THE MUFFLER WAS RATTLING. THE MECHANIC TOLD HER THE CAR WAS UNSAFE AND NOT DRIVABLE BECAUSE THE FRAME IS TOTALLY ROTTED. THE CAR FRAME HAS SANK AND NOW IS HITTING THE EXHAUST SYSTEM. THAT WHAT WAS CAUSING THE RATTLE. THE MECHANIC WAS ABLE TO POKE A SCREW DRIVER THRU THE FRAME TUBE. MOM HAS BEEN TOLD BY HER MECHANIC AND A ANOTHER CAR DEALER THAT THE CAR WAS WORTH LESS AND NOT DRIVABLE. VERY FRUSTRATED I CALLED DODGE CUSTOMER SERVICE TO TRY AND UNDERSTAND HOW A 2007 CAR WAS NOT DRIVABLE AND WORTHLESS. DODGE CUSTOMER SERVICE STATED TO BRING THE CAR TO A DODGE DEALER AND THAT THEY WANTED TO GET HER BACK ON THE ROAD RIGHT AWAY. WE BROUGHT THE CAR TO THE RAMSEY DODGE DEALER, SAME PLACE WHERE SHE PURCHASED THE CAR. THE DEALER TOLD US THAT DODGE HAS A CAMPAIGN ON THIS EXACT PROBLEM, OF ROTTED FRAME TUBES AND THAT HER EXTENDED WARRANTY WAS STILL GOOD FOR THREE ADDITIONAL MONTHS. WE HAVE BEEN DENIED A RENTAL CAR UNTIL WE AGREE TO PAY FOR ADDITIONAL RUSTED/ROTTED PARTS AND LABOR TO MAKE THE NECESSARY ROTTED FRAME REPAIRS. THE ESTIMATE IS FOR $1,191.00 IN PARTS AND $910.00 IN LABOR PLUS TAX OF $210.00. THIS IS THE SAME LABOR THAT WOULD HAVE TO BE PERFORMED WITH THE ROTTED FRAME TUBE REPAIR. THE ADDITIONAL PARTS THAT THEY SAY ARE REQUIRED IS BECAUSE THEY ARE ALSO TO RUSTED/ROTTED TO BE REUSED. THIS IS UNCONSCIONABLE. DODGE AND THE DODGE DEALER ARE TRYING TO TAKE ADVANTAGE OF MY MOTHER. SHE NEEDS THIS CAR. ROBERT IS THE DEALER SERVICE WRITER AND THE CASE # IS 30051333. HER CAR HAS BEEN AT THE DEALER SINCE 9/2/2016. I WILL ATTACH A PHOTO OF THE ESTIMATE. THESE VEHICLES ARE UNSAFE AND SHOULD BE REMOVED FROM THE ROAD BEFORE SOMEONE IS KILLED.