NHTSA Complaint #10906773 — 2007 HONDA ODYSSEY

ON 25-AUG-2016 WHEN MY WIFE WAS DRIVING MY VAN HONDA ODYSSEY 2007 IN THE HIGHWAY 210 WEST BOUND, THE SPARK PLUG BROKEN INTO PIECES AND WENT INTO ENGINE MADE ENGINE DAMAGE. MY CAR HAS CLEAN MAINTENANCE HISTORY AND IT HAS RUN ONLY 56K. WE DIAGNOSED WITH HONDA DEALER (ROCK HONDA, FONTANA, CA) AND SUGGESTED ENGINE WAS DAMAGED BROKEN SPART PLUG AND WE NEED FIX THE ENGINE. AND COST IS $3900. I HAVE ASKED HELP FROM HONDA NORTH AMERICA, TORRENCE, CA AND HONDA NA NOT WILLING TO HELP WITH FULL PRICE, THEY WILL PAY $600 AS GOOD WILL. MY UNDERSTANDING IS THAT, HONDA NEEDS TO BUILD SAFETY TO PREVENT ANY BROKEN PIECES GOING INTO ENGINE AND SPOILING ENGINE. ALSO THIS VAN PUT OUR LIFE IN DANGER DURING DRIVING ON THE HIGHWAY. SO, HONDA NEEDS TO MAKE SURE CUSTOMER'S SAFETY IN ANY CIRCUMSTANCES AND THEY HAVE COVER FULL COST FOR REPAIRING MY ENGINE. MY VIN NUMBER: [XXX] HONDA DEALER ADDRESS: 16570 S. HIGHLAND AVE, FONTANA, CA 92336 PH:909-770-8400 DAN RESHAW'S MOBIL: 9315 BASELINE RD, RANCHO CUCAMONGA, CA, 91730 PH: 909-944-5100 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR