NHTSA Complaint #10906737 — 2011 SUBARU LEGACY

JERKY CVT OPERATION SINCE DAY 1. IN SLOW SPEED TRAFFIC (~20MPH) THE CAR HAD A BUCKING FEELING WHEN GENTLY APPLYING THE ACCELERATOR PEDAL. THIS HAS BEEN A CONSTANT THROUGHOUT MY OWNERSHIP. JUST BEFORE THIS CATASTROPHIC FAILURE, THE VEHICLE WOULD SUDDENLY JERK BETWEEN 20-30MPH AND RPMS WOULD DROP BY 1,500 UNDER NORMAL ACCELERATION AS IF AN IMPROPER UP-SHIFT HAD OCCURRED (THOUGH I DID NOT CAUSE THIS TO HAPPEN, AND THE CVT HAS NO "GEARS"). THIS WOULD HAPPEN ON ANY STREET, ANY TIME OF DAY, ANY GRADE OF INCLINE/DECLINE, TURNING OR STRAIGHT. GILLMAN SUBARU NORTH'S SHOP FOREMAN HAD NO IDEA WHAT TO SAY AFTER EXPERIENCING THE PROBLEM FIRSTHAND ON A TEST DRIVE. I WORKED AT THE DEALER WHEN I PURCHASED THE VEHICLE NEW, AND WAS CONSTANTLY DISMISSED BY BOTH THE DEALER, GILLMAN SUBARU NORTH, AND BY SUBARU OF AMERICA, BEING TOLD IT WAS JUST A QUIRK AND TO ENJOY MY NEW CAR. NOW, AFTER A TRANSMISSION FLUID CHANGE THAT WAS STRONGLY RECOMMENDED BY GILLMAN SUBARU NORTH, THE TRANSMISSION VALVE BODY HAS FAILED AND THE DEALER WANTS $1772 TO REPAIR. SUBARU OF AMERICA WAS INFORMED OF EVERYTHING, AND REFUSED TO CONSIDER ANY OTHER CUSTOMERS' EXPERIENCES, AS THEY EVALUATE ON A CASE BY CASE BASIS ONLY. THEY REFUSED TO GOODWILL ANYTHING WHATSOEVER.