NHTSA Complaint #10906465 — 2013 VOLKSWAGEN PASSAT

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 10906465
Vehicle 2013 VOLKSWAGEN PASSAT
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage 70,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

WHILE WAITING FOR THE BUY-BACK THROUGH THE CLASS ACTION FRAUD SETTLEMENT, LAST SATURDAY, SEPT. 10, 2016 MY 2013 PASSAT TDI WITH APPROXIMATELY 70K MILES SHUDDERED AND LOST ALL POWER. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD AND THEN HAD IT TOWED TO THE VW DEALER. THEY HAVE INFORMED ME THAT THE HIGH PRESSURE FUEL PUMP FAILED AND SPEWED METAL FRAGMENTS THROUGHOUT THE ENTIRE FUEL SYSTEM. THE REPAIR COST QUOTED IS $6581.44. IT DOES NOT APPEAR THAT I AM THE ONLY PERSON SUFFERING THIS CATASTROPHIC FAILURE AROUND THE 70K MILE MARK. IN FACT, EVEN THE DEALER'S SERVICE MANAGER FOR VACAVILLE VOLKSWAGEN, JENNIFER PIRANI, STATED SHE IS AWARE OF THIS AS A PROBLEM WITH THIS YEAR AND MODEL PASSAT AND SHE ALSO OWNS A 2013 PASATT TDI WITH SIMILAR MILEAGE AND IS TRYING NOT TO DRIVE HER'S SO SHE CAN MAKE IT THROUGH THE BUY-BACK. IT WOULD APPEAR THIS IS A DEFECTIVE PART WITH A SERIOUS DESIGN FLAW CAUSING EXCESSIVE DAMAGE AT A GREAT REPAIR COST.

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