NHTSA Complaint #10906213 — 2012 FORD FUSION

WHILE TURNING YESTERDAY, MY CAR LOST POWER STEERING. THE LIGHT FOR ADVANCE TRACK SYSTEM LIGHT ILLUMINATED AND THE MESSAGE CENTER READ "POWER STEERING ASSIST FAULT: SERVICE IMMEDIATELY." I MAN HANDLED THE CAR HOME A SHORT DISTANCE AND TURNED IT OFF. MAD AND AGGRAVATED I CALLED THE FORD DEALER AND EXPLAINED WHAT HAPPENED. THE CHECKED WARRANTY INFO, RECALL INFO, AND FOUND NOTHING FOR MY CAR. I WAS ABLE TO FIND A RECALL ALERT THAT MY INSURANCE COMPANY MATCHES TO MY CAR. I GAVE THE RECALL NUMBER TO THE FORD DEALER. THEY WERE VERY NICE AND WERE ABLE TO FIND OUT THE WARRANTY ONLY COVERS CARS BUILT SEPT 2010- FEBRUARY 2012. GUESS WHAT? MY CAR WAS BUILT JUNE 2012. I CALLED FORD CUSTOMER CARE. THEY SAY I HAVE TO TAKE IT INTO THE DEALER TO BE DIAGNOSED. I CALL DEALERSHIP AND HAVE IT "OFFICIALLY" DIAGNOSED. THE MOTOR CODE U0211:49 AND DEALERSHIP SUGGESTS CALLING CUSTOMER CARE TO GET A VALIDATION CODE. I CALLED CUSTOMER CARE AGAIN, LADY WAS RUDE, SAYS SHE DOESN'T KNOW WHAT A VALIDATION CODE IS AND THAT I WOULD HAVE TO PAY FOR IT BECAUSE THE RECALL IS NOT ON MY CAR PARTICULARLY. MY CAR ONLY HAS 48K MILES ON IT. I SHOULD NOT BE HAVING THESE KIND OF PROBLEMS. IT IS A HUGE SAFTEY ISSUE FOR ME AS I TRAVEL QUITE A BIT WITH MY FAMILY. THE CODE MATCHES THE SAME CODE THAT IS PIN POINTED IN THE RECALL ACCORDING TO DEALERSHIP. THE BEST CUSTOMER CARE COULD DO IS TELL ME TO KEEP RECEIPTS IN CASE FORD EXPANDS RECALL LATER.....ITS $1800+ OUT OF POCKET THAT I CAN'T CRAP OUT!!