NHTSA Complaint #10905535 — 2012 FORD ESCAPE HYBRID

TRAVELING ON 4 LANE STREET AND MAKING A RIGHT TURN ONTO A 2 LANE STREET; AS I WAS MAKING THE TURN MY LOCKED DRIVER SIDE DOOR FLEW OPEN-TERRIFYING. JUST THAT AM HAD READ IN THE LOCAL PAPER THERE WAS A RECALL OF THESE CARS FOR THIS REASON. GOT HOME AND CALLED VISTA FORD OF OXNARD WHERE I HAD PURCHASED THE VEHICLE THEY SAID MY VIN NUMBER DID NOT HAVE A RECALL ON IT BUT SCHEDULED AN APT FOR THE FOLLOWING WEDNESDAY-EARLIEST I COULD GET. SATURDAY AM I CALLED THE FORD 800 NUMBER AND THEY GOT ME IN RIGHT AWAY TO DCH FORD IN THOUSAND OAKS. WHEN I ARRIVED THE TECHNICIAN -RJ DROVE THE CAR AND SAID THE DOOR DIDN'T OPEN; HE REPEATEDLY SAID THE DOOR MUST HAVE BEEN OPEN AND I INSISTED THAT IT WAS CLOSED AND LOCKED WE HAD A BIT OF A SPARRING SESSION AS HE INSISTED NOTHING WAS WRONG WITH THE CAR AND WANTED $150 TO TAKE IT APART. I NOTED THERE IS A RECALL BUT SINCE MINE WAS NOT LISTED HE SAID IT WOULD BE $547 TO CHANGE THE LOCK-I AM TOTALLY INCENSED AND INSISTED THAT FORD KNEW THERE IS A PROBLEM AND THEY SHOULD CHANGE IT RATHER THAN JEOPARDIZE MY SAFETY. WHAT ARE MY OPTIONS TO RESOLVE THIS ISSUE? HAVE A CALL IN TO AN ATTORNEY WHO SPECIALIZES IN THIS AREA BUT REALLY DON'T WANT TO GO THAT ROUTE.