NHTSA Complaint #10904985 — 2008 MAZDA MAZDA3

A FEW YEARS AGO UPON WASHING MY CAR I NOTICED MY TAIL LIGHTS LOOKED A BIT ODD SO I TOOK A CLOSER LOOK AND REALIZED THEY HAD MELTED TO THE POINT THEY WERE DEFORMED AND AS A RESULT THE LIGHT EMITTED IS FAR LESS THAN WHEN IN TACT. I TOOK THE CAR TO THE DEALERSHIP AND THEY REPLACED THEM UNDER WARRANTY EVEN THOUGH MY WARRANTY EXPIRED AND THEY ASSURED ME IT WAS A FLUKE ISSUE AND THAT IT WOULD NEVER HAPPEN AGAIN. WELL LAST WEEKEND I GO TO PLACE GROCERIES IN MY TRUNK AND SAW THEY LOOKED MELTED AGAIN. AFTER A CLOSER LOOK THEY HAD INDEED MELTED AGAIN, BUT THIS TIME EVEN WORSE THAT BEFORE AND THEY EMIT EVEN LESS LIGHT THAN THE FIRST TIME AROUND. AFTER A LITTLE RESEARCH IT'S BECOME APPARENT THIS IS A WIDE SPREAD ISSUE FOR A MULTITUDE OF MAZDA MODELS. ONLINE FORUMS ARE FULL OF PEOPLE WITH THE SAME ISSUE BOTH ON THE MAZDA 3 AND A WIDE ARRAY OF DIFFERENT MAZDA MODELS. THE MAZDA, 5 AND EVEN THE CX9 ALL HAVE THIS VERY ISSUE AND ALMOST EVERYONE STATED THE LIGHT OUTPUT WAS VERY SUBDUED AND IN A FEW CASES NO LIGHT AT ALL OR THE HOUSING MELTED SO BADLY IT BROKE THE LIGHT COMPLETELY AND THEY WERE NOT ABLE TO CHANGE OUT THE BULB, AND RATHER, HAD TO PURCHASE BRAND NEW TAILLIGHTS. I JUST CALLED MAZDA USA CUSTOMER SERVICE AND THEY TOLD ME THAT SINCE MY CAR IS SO FAR OUT OF WARRANTY THERE WAS NOTHING THEY COULD DO, SO I EXPLAINED IT'S NOT A COSMETIC OR AESTHETIC ISSUE, BUT A SAFETY ISSUE AND THOUGH THE REP AGREED IT WAS A WIDESPREAD ISSUE, EVEN AMONG CURRENT MODELS BEING SOLD, HE INSISTED THAT SINCE MY CAR IS OUT OF WARRANTY IT'S NOT THEIR PROBLEM!!! HOW CAN SO MANY UNITS FROM SO MANY MODELS HAVE THIS SAME SAFETY ISSUE AND IT NOT HAVE BEEN RECALLED???!?!?!?!? THIS IS AN OUTRAGE AND EVENTUALLY IT WILL END IN CATASTROPHE AND HOPEFULLY IT'S NOT WITH ME! PLEASE FEEL FREE TO CONTACT ME IF NECESSARY. I'D BE GLAD TO HELP. MAZDA SERVICE IS PRETTY TERRIBLE AS IT IS BUT THIS IS INSANE!