NHTSA Complaint #10904721 — 2011 FORD EXPEDITION

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10904721
Vehicle	2011 FORD EXPEDITION
Component	ELECTRICAL SYSTEM
Date of Incident	July 16, 2016
Date Filed	September 8, 2016
Mileage	44,977 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL* THE CONTACT OWNS A 2011 FORD EXPEDITION. THE CONTACT STATED THAT THE KEY FOB FAILED TO UNLOCK THE DOORS INTERMITTENTLY. IN ADDITION, THE CONTACT STATED THAT THE KEY PAD LOCATED ON THE DRIVER SIDE DOOR FAILED TO OPERATE. AS A RESULT, THE CONTACT WAS UNABLE TO ACCESS THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LOCK MOTOR ON ALL THE DOORS FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 44,977.

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