NHTSA Complaint #10904718 — 2011 MERCURY MARINER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 10904718
Vehicle 2011 MERCURY MARINER
Component STEERING
Date of Incident
Date Filed
Mileage 147,500 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State KY

Consumer Description

TL* THE CONTACT OWNS A 2012 (NA) MERCURY MARINER. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE CONTACT HEARD A LOUD ABNORMAL SOUND AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BINS, GEARS, AND STEERING COLUMN FAILED AND WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL FOR THIS FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 147,500.

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