NHTSA Complaint #10904599 — 2011 FORD F-150

WHEN MAKING A LEFT HAND TURN AT HIGHER SPEEDS, THE EPAS (ELECTRIC POWER-ASSISTED STEERING), WOULD CATCH AND LAG MOMENTARILY AND NOT RESPOND WHEN TURNING THE STEERING WHEEL TO THE RIGHT BACK TO CENTER. THIS HAPPENS INTERMITTENTLY AND NOT ALL THE TIME. THIS FIRST HAPPENED AT APPROX. 21,000 MILES IN SEPTEMBER, 2013. MY FORD F150 WHILE STILL UNDER THE FACTORY 3 YEAR 36,000 WARRANTY WAS TAKEN INTO CORWIN FORD IN NAMPA IDAHO FOR WARRANTY REPAIR FOR THIS ISSUE (INVOICE 10763) ON SEPTEMBER 17, 2013. THEY SAID THEY COULD NOT DUPLICATE AND NO FIX WAS PERFORMED. THIS HAS BEEN A CONTINUING INTERMITTENT PROBLEM FOR THE LAST 3 YEARS. ON AUGUST 31, 2016 WITH 30,050 MILES ON MY F150, WHILE DRIVING IN IDAHO ON A PAVED WINDING MOUNTAIN ROAD IN A PERIOD OF 30 MINUTES, THIS STEERING PROBLEM HAPPENED FIVE TIMES CAUSING MY F150 TO CROSS THE CENTERLINE AT LEAST TWICE, LUCKILY THEIR WERE NO VEHICLES IN THE OTHER LANE AT THE TIME. I DID RESEARCH AND FOUND THAT THIS IS NOT AN ISOLATED PROBLEM AND MANY OTHER F150'S HAVE THE SAME ISSUE WITH THE STEERING. FORD ISSUE A TSB 11-8-18 IN AUGUST 2011 TO REPLACE THE EPAS STEERING GEAR UNDER STANDARD WARRANTY, MY TRUCK MET THIS TSB AS IT WAS BUILD MAY 23, 2011 AT DEARBORN. I TOOK MY TRUCK TO CORWIN FORD AGAIN ON SEPTEMBER 7, 2016 AND HAD THE EPAS REPLACED AT 30,223 MILES (INVOICE 102627) DUE TO THIS SAFETY ISSUE. EVEN THOUGH I HAD TAKEN MY F150 FOR WARRANTY REPAIR OF THIS ISSUE UNDER THE WARRANTY TIME FRAME IT WAS NOT REPAIRED THEN, I WAS TOLD THAT FORD WOULD NOT WARRANTY THE PART NOW DUE TO THE TRUCK BEING OUT OF WARRANTY. I PAID $1757.77 TO HAVE THE PART REPLACED. NUMEROUS OTHER F150'S, INCLUDING LATER YEAR MODELS SEEM TO HAVE THIS SAME ISSUE AND A RECALL NEEDS TO BE IMPLEMENTED BY FORD. THIS IS A SAFETY ISSUE AS IT CAN CAUSE YOUR VEHICLE TO VEER INTO ANOTHER LANE OR OFF THE ROAD. THIS IS AN UPDATE OF 10903035 FILED SEPTEMBER 1, 2016.