NHTSA Complaint #10904492 — 2012 FORD FOCUS

OUR 2012 FORD FOCUS ALL OF A SUDDEN LOST ITS POWER STEERING CAPABILITIES MAKING THE CAR EXTREMELY DIFFICULT TO STEER, TURN OR CONTROL. MY 20 YEAR OLD DAUGHTER WHO DRIVES THE CAR DAILY IS OF SLIGHT BUILD, SO HER SAFETY WAS AT JEOPARDY BEHIND THE WHEEL. THIS PROBLEM OCCURRED WHILE SHE WAS DRIVING NEAR OUR HOME ON 9/6/16. I DROVE IT IMMEDIATELY AND FOUND IT VERY DIFFICULT TO MANEUVER, SO I BROUGHT IT TO A FORD DEALER THAT SAME DAY. ON 9/7/16 I WAS TOLD THE RACK & PINION ELECTRONIC SYSTEM FAILED AND THE REPAIR COSTS ARE OVER $1900. I FEEL THIS IS A SAFETY ISSUE THAT FORD NEEDS TO ADDRESS AND PAY FOR THE COMPLETE CHARGES. THE VEHICLE IS UNSAFE TO DRIVE AT THIS POINT UNTIL THE EXPENSIVE PROBLEM IS RESOLVED.