NHTSA Complaint #10904409 — 2014 CHEVROLET CHEVEROLET SS

ON APRIL15, 2015 I TOOK MY 2014 CHEVROLET SS, MILEAGE 6316, TO THE DEALER IN RESPONSE TO FACTORY RECALL 14804. AT THAT TIME THEY APPLIED A DIELECTETIC LUBE TO THE STEERING RACK CONNECTOR AS PER THE RECALL INSTRUCTIONS. THIS WAS TO PREVENT A SUDDEN LOSS OF POWER STEERING WHILE OPERATING THE VEHICLE. THIS CONDIDTION HAD NOT EVER OCCURED AT THAT TIME. ONE YEAR LATER IN APRIL 2016 THE CAR STARTED EXPERIENCING SUDDEN LOSS OF POWER STEERING AT RANDOM TIMES. THE VEHICLE DRIVERS INFORMATION CENTER STATED "SERVICE POWER STEERING, DRIVE WITH CARE". ALL POWER STEERING ASSIST WAS GONE AND STOPPING AND RESTARTING THE MOTOR WAS THE ONLY WAY TO RESTORE IT, MAYBE FOR A FEW MINUTES, MAYBE FOR THE REST OF THE DAY. THE CAR WAS THEN PARKED IN OUR GARAGE UNTIL MID AUGUST 2016. THE CAR CONTINUED THE SUDDEN LOSS OF POWER STEERING AND I TOOK THE CAR TO THE DEALER ON 9-1-2016. MILEAGE 16031. TOOK A PICTURE OF THE D.I.C. SCREEN AS EVIDENCE OF THE STEERING LOSS. DEALER STATED NO CODES WERE SET AND PERFORMED THE LUBE PROCEDURE UNDER RECALL 14804 AGAIN. I WAS TOLD TO BRING CAR BACK WITH POWER STEERING MALFUNCTIONING. MY CONCERN IS THE LOSS OF POWER STEERING DRAMATICALLY INCREASES THE EFFORT NEEDED TO STEER THE FURTHER THE WHEEL IS TURNED. IF IT WERE TO FAIL ON A CLOVERLEAF INTERSTATE ONRAMP THE EFFORT TO STEER WOULD BE VERY HIGH, COUPLED WITH THE HIGHER SPEEDS, A RECIPE FOR DISASTER. I WOULD LIKE TO HAVE THE STEERING RACK REPLACED. FIRST RECALL REPAIR PROCEDURE DIDN'T FIX THE VEHICLE, SECOND IDENTICAL REPAIR PROCEDURE SURELY WILL NOT. CONCERNS ABOUT THIS CONDITION EXIST IN NHTSA DOCUMENT ID# 10057679.