NHTSA Complaint #10904327 — 2010 CHEVROLET SUBURBAN

TL* THE CONTACT OWNS A 2010 CHEVROLET SUBURBAN. WHEN THE VEHICLE WAS STARTED, THE VEHICLE AND THE GARAGE FILLED UP WITH DARK GRAY SMOKE WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE VEHICLE FAILED AN OIL CONSUMPTION TEST DUE TO AN OIL CONSUMPTION LEAK. THE DEALER STATED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT BACK TO THE DEALER. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT WORTH THE REPAIR COSTS. THE MANUFACTURER OFFERED THE CONTACT A DEAL TO PURCHASE A NEW VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 150,000.