NHTSA Complaint #10904253 — 2010 LEXUS RX350

DRIVER WAS PULLING INTO A PARKING SPOT, JUST ROLLING TO A STOP WITH HER FOOT ON THE BRAKE. THE CAR SUDDENLY ACCELERATED INTO A BRICK WALL AND A TREE. THE FRONT BUMPER OF THE CAR WAS SMASHED AND THE FRAME WAS BENT. AIR BAG DID NOT DEPLOY AS IT SHOULD HAVE. OWNER CONTACTED LEXUS LEGAL DEPARTMENT THE NEXT DAY AND FILED A CLAIM. 16 DAYS LATER A THIRD PARTY INVESTIGATOR RECOVERED THE DATA FROM THE EVENT DATA RECORDER. IT HAS BEEN 50 DAYS SINCE THE CLAIM WAS FILED AND WE GOT A LETTER TODAY FROM TOYOTA STATING "NO DEFECTS WERE IDENTIFIED!" THIS IS TOTALLY UNACCEPTABLE. TOYOTA SETTLED A 1.1 BILLION DOLLAR CLASS ACTION LAW SUIT REGARDING "UNINTENDED ACCELERATION" CASES. OBVIOUSLY THERE IS A BIG PROBLEM. WE WILL BE FOLLOWING UP WITH LEGAL REPRESENTATION. IN THE MEAN TIME THE CAR SITS IN THE GARAGE, WHILE WE MAKE PAYMENTS ON A CAR THAT IS TOTALLY UNSAFE TO DRIVE!