NHTSA Complaint #10903874 — 2013 FORD FUSION

THE REAR PASSENGER-SIDE DOOR LATCH BROKE, LEAVING THE DOOR JUST SWINGING OPEN AFTER THE VEHICLE HAD BEEN PARKED. WE TOOK IT TO A FORD DEALER, WHO LOOKED UP THE VIN AND FOUND THAT ANOTHER DOOR LATCH ON THIS VEHICLE HAD BEEN REPLACED PREVIOUSLY. I INVESTIGATED AND FOUND THAT THIS VEHICLE HAD BEEN RECALLED FOR DOOR LATCHES, AND THAT ALL 4 WERE TO HAVE BEEN REPLACED. HOWEVER, APPARENTLY ONLY ONE ON THIS VEHICLE WAS CORRECTED. WE HAD ONLY OWNED THE CAR FOR 2-1/2 MONTHS WHEN THIS HAPPENED, AND HAD NEVER BEEN ADVISED OF THE RECALL. I COMPLAINED TO FORD, AND WAS TOLD THE RECALL WAS CLOSED. SINCE THE RECORDS SHOW ONLY ONE LATCH WAS REPAIRED WHEN ALL WERE SUPPOSED TO BE, IT WOULD SEEM THAT I SHOULD GET REIMBURSED FOR THE LATCH I HAD TO FIX AS WELL AS GETTING THE OTHER 2 REPLACED. THIS IS A VERY DANGEROUS FLAW THAT COULD RESULT IN THE DOOR FLYING OPEN WHILE BEING DRIVEN!