NHTSA Complaint #10903535 — 2012 SUBARU IMPREZA

MY SON'S 2012 SUBARU IMPREZA, WAS BOUGHT USED, WITH 59,000. MILES, WITH HOPE OF OWNING A RELIABLE, SAFE VEHICLE ON 2/11/16. ON 6/26/16 HE WENT FOR A ROUTINE OIL CHANGE AND WITHIN ONE WEEK THE CAR WAS COMPLETELY SEIZED. HE WAS DRIVING HOME, NO WARNING LIGHTS, OR ANYTHING JUST MADE A LOUD SOUND THEN HE WAS JUST BARELY ABLE TO MAKE IT TO THE SIDE OF A BUSY 3 LANE ROAD TO CALL FOR A TOW TRUCK. AT THE TIME, WE WORRIED THAT THE OIL CHANGE MAY HAVE BEEN DONE IMPROPERLY AND CAUSED THE ISSUE. WE CONTACTED THE BUSINESS, WHO THEN HAD A ASE CERTIFIED MECHANIC/INSPECTOR VERIFY THAT IT WAS NOT THE OIL CHANGE BUT AN INTERNAL ENGINE PROBLEM. WE THEN HAD TOWED IT AGAIN TO SUBARU DEALER THAT WAS 7/12/16. THEN WE BEGAN CALLING- DAILY OR EVERY OTHER DAY; TO THE SERVICE MANAGER AND EMAILING TO CORPORATE SUBARU- ASKING WHAT IS WRONG WITH HIS CAR? WHY DID IT HAPPEN? WHAT CAN BE DONE? WHAT WILL IT COST? FINALLY, ON 8/22/16, WE HEARD FROM SUBARU SAYING THAT THE VEHICLE WAS OUTSIDE THE WARRANTY -BUT WILL AUTHORIZE A $2,000. TOWARD REPAIR OR NEW CAR. WE CALLED THE DEALER AGAIN BECAUSE WE STILL HAD NOT HEARD OR RECEIVED A REASON/QUOTE OF REPAIR. WE WERE TOLD THAT IT WAS DAMAGE TO A PISTON AND IT WOULD COST AT LEAST $10,000. AND THEY DID NOT RECOMMEND IT; BETTER TO TALK TO SALES. THE WARRANTY IS FOR 60,000 MILES OR 5 YEARS ON THE POWERTRAIN, WE ARE AT 67,000 MILES AND 4 YEARS. SO NOW WE STILL OWE $8,000. AND HAVE $10,000. REPAIR, AND THEY ARE OFFERING $2,000. MONEY VS SAFETY AND NOW VS TRUST WE WANT A SAFE RELIABLE CAR, FROM A COMPANY THAT WE COULD TRUST. WE THOUGHT THAT WAS SUBARU.