NHTSA Complaint #10903367 — 2009 FORD ESCAPE

POWER STEERING EPS ASSIST STEERING TORQUE SENSOR (PSCM) WENT OUT. NHTSA #14V284000. FORD RECALL 14S05. PURCHASED 12/14 AT BRANDON FORD (FL). NOT EVER INFORMED OF RECALL. ACTUALLY TEXTED THAT THEY DID NOT KNOW OF RECALL. CALLED FORD WHO PUT A CASE # ON IT. REVIEW DONE BY FORD BUT THEY SAID BRANDON FORD DID A TEST ON IT AND REPROGRAMMED THE SENSOR. FORD DENIED THE CLAIM STATING IT HAD BEEN 12 MONTHS OR 12,000 MILES SINCE PURCHASE. THE VEHICLE ONLY HAD 18,800 MILES AT PURCHASE AND HAS APPROXIMATELY JUST OVER 32,000 MILES NOW. ON FORDS SERVICE PHONE LINE WHERE ONE GOES DIRECTLY TO THE SPECIFIC RECALL THERE IS NO MENTION OF NOT HONORING THE FULL REPLACEMENT OF PARTS AND LABOR DEPENDENT ON IF IT IS UNDER 12 MONTHS OR 12,000 MILES. NEITHER DOES IT STATE THAT IN THE ONLINE RECALL INFO. THE COST FOR THIS REPAIR WE HAVE BEEN TOLD IS SOME $1300. THE CAR IS SITTING AT AUTONATION FORD IN PANAMA CITY, FLORIDA RIGHT NOW. THE SERVICE MANAGER AND THE ASSISTANT TO THE GENERAL MANAGER AT BRANDON FORD ARE NOT RETURNING CALLS AND VOICEMESSAGES. THIS HAS BEEN A FIASCO WITH FORD. MY DAUGHTER OR ANYONE ELSE COULD BE SERIOUSLY INJURED OR WORSE AND IT STATES SUCH ESPECIALLY AT LOW SPEEDS ON THE FORD RECALL RECORDING LINE MESSAGE YET NOTHING IS BEING HONORED OR DONE. LUCKILY SHE WAS STATIONARY IN A DRIVEWAY AND THE CAR WAS IN PARK WHEN THE FAILURE OCCURRED INSTEAD OF ON A STREET, HIGHWAY OR INTERSTATE.